Frequently Asked Questions

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General FAQs

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GENERAL

YES! The Comic Book Store is India’s 1st ever comic book store in Bandra West, Mumbai. After years of hustling online, we finally opened our doors in 2022 with an experiential brick-and-mortar store that has since been the most popular hangout place in Bandra!
Make sure to check us out the next time you’re in Mumbai or drop in right now! We’re open 365 days 11 am to 11 pm. Click here for directions or call/whatsapp +91 99200 70516.
Can’t visit? Let us do the heavy lifting. Sit back and order online from the comfort of your home/office.

Shipping

Prepaid orders equal to or more than ₹ 500 qualify for free shipping, whereas, COD orders equal to or more than ₹ 1000 are shipped free of cost. In all other cases, a standard shipping fee of ₹ 50 is applied on every order along with an additional ₹ 50 for COD orders less than ₹ 1000.

We ship to over 52,000 pin codes across India through multiple delivery partners. Whether your order value is ₹ 10,000 or ₹ 100, it’s handled with the same care.

Every comic book is shipped to our customers in a peel-and-stick bag and board, absolutely FREE. The Comic Book Store book bags are 2.25ga thick polypropylene, and feature a 1-inch re-sealable flap that makes comic book archiving and storage easier than ever. Our boards are acid free and completely archival safe. (Please note that clearance books, Dollar comics, True Believers, Graphic Novels and odd-sized comics may not be bagged and boarded.)

Yes, we use single-use plastic bags and recycled bubble wrap to pack your orders.

Action figures, statues, and collectibles are shipped in the condition they were received from the manufacturer/distributor. While we guarantee there will be no defects on the product itself, the display box may have limited creases/dents from the shipping process, and we do not consider these to be defects. We provide a three-layer secured packaging. Action Figures, Statues and/or Collectibles are thoroughly secured in an external box filled with bubble-wrap and handed over to our delivery partners. Usually, there’s no shipping fee charged on these orders despite its weight.  Action Figures and Statues may or may not ship in the original cardboard box our vendors shipped them in, but will have all original product packaging. All statues are opened to inspect for damages before shipping.

General Information

Cover art is subject to change by the publisher, without notice, and The Comic Book Store is not responsible for such changes and is not responsible to exchange or refund orders for such comics. In such a case, a disclaimer is present on the product page.

All of our comic books are brand new and in “Mint” condition. We do not directly sell used or second-hand books.

We only allow up to 5 quantities of the same comic book. Since reselling these items without a proper license is a punishable offence, we’ve restricted the order quantity to a minimum. Please note, if you resell any product without a proper Resellers License issued by the governing authority, you open yourself to numerous lawsuits with severe implications and a hefty fine.

Yes, we do. We understand comics are an important aspect of any relationship and to honor that commitment, we will gift wrap your order without any additional cost! Just make sure to check the “Gift Wrap this order”  box during checkout. You can also personalize your gift with a  message!

Order Information

You can check the status of your order on our site at any point in time by clicking “Track Order” on your “My Account” page. Alternatively, for quick access, you can also find the status of your order here: https://thecomicbookstore.in/track/

If you are not entirely satisfied with your purchase, we’re here to help.

Please read the below policy carefully before submitting a return/refund request

Refunds & Returns Policy

RETURNS & REFUNDS ARE NOT PERMISSABLE FOR COMICS AND/OR GRAPHIC NOVELS. EXCEPTIONS CAN ONLY BE MADE IN CASE OF MANUFACTURER DEFECTS, PRINTING ERROR OR DAMAGE IN-TRANSIT. PHOTOGRAPHIC EVIDENCE FOR THE SAME MUST BE PROVIDED & SUBMITTED WITHIN 30 MINS OF RECEIVING THE PRODUCT HERE.

For all other items, you have 3 days to request a return for your order from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original outer packaging. However, if that is damaged, you may return in it a similar outer packaging. Please make sure to properly secure the contents inside before handing it over to the courier.

Your item needs to have the receipt or proof of purchase. If the invoice is torn or missing, a copy of it can be generated here.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thecomicbookstore.in.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item or for something of the same value, send us an email at contact@thecomicbookstore.in and after receiving a confirmation, send your item to: The Comic Book Store, Shop #3, Plot 512, Mira Belle, Next to National College, Linking Road, Bandra West, Mumbai – 400 050.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

You may be asked to ship the order to its original destination.

If you have any questions on how to return your order, feel free to reach us at contact@thecomicbookstore.in or WhatsApp +91 9920070516.

Payment & Cancellation

We accept all methods of payments including Cash, all major credit and debit cards including AMEX and other international cards, Google Pay, PhonePe, Paytm, Samsung/Apple Pay, and all other UPI payments. If you want to do a Net Banking, NEFT/IMPS, and Cheque transfers please write to contact@thecomicbookstore.in.

You can cancel your order from your My Accounts page within 24 hours of placing the order. Orders once shipped cannot be canceled.

In that case, please send an email to contact@thecomicbookstore.in with your order id (found in order confirmation email), name, complete address, phone number along with an alternate contact number immediately. Please make sure you enter the correct details in the email. We reply to all mails within 24 hours.

Other Services

Certified Guaranty Company or CGC for short is the world’s largest and most trusted third-party grading service for comics, magazines, concert posters and related collectibles with more than 6 million collectibles certified since 2000. CGC employs a team of more than 20 professional graders. Multiple experts examine each collectible and assign a grade according to a well-established and internationally accepted standard.

Collectors and dealers trust the accuracy and integrity of CGC, which results in higher prices realized for CGC-certified collectibles. In fact, CGC graded the world’s most valuable comic book, an Action Comics #1 graded 9.0 that sold for ₹ 24,49,19,500 (24 crores 49 lacs 19 thousand and 500 rupees) after it was certified by CGC.

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Marketplace FAQs

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