Frequently Asked Questions

General FAQs

GENERAL

Sadly, no. Not just yet anyway! The Comic Book Store is an online store with its office and fulfilment centre at Mumbai Central, Mumbai. We don’t stock our entire inventory here except for the running titles so you cannot come take a look without prior appointment. If we entertained every person that came knocking at our door (and believe us, there have been thousands of people that have wound up on our door), we won’t be able to get any work done! That includes, dispatching your order and making sure it reaches you in time. So just sit back, enjoy the comfort of your home/office and order online. Let us do the heavy lifting.

Shipping

Prepaid orders equal to or more than ₹ 500 qualify for free shipping, whereas, COD orders equal to or more than ₹ 1000 are shipped free of cost. In all other cases, a standard shipping fee of ₹ 50 is applied on every order along with an additional ₹ 50 for COD orders less than ₹ 1000.

We ship to over 52,000 pin codes across India through multiple delivery partners. Whether your order value is ₹ 10,000 or ₹ 100, it’s handled with the same care.

Every comic book is shipped to our customers in a peel-and-stick bag and board, absolutely FREE. The Comic Book Store book bags are 2.25ga thick polypropylene, and feature a 1-inch re-sealable flap that makes comic book archiving and storage easier than ever. Our boards are acid free and completely archival safe. (Please note that clearance books, Dollar comics, True Believers, Graphic Novels and odd-sized comics may not be bagged and boarded.)

Yes, we use single-use plastic bags and recycled bubble wrap to pack your orders.

Action figures, statues, and collectibles are shipped in the condition they were received from the manufacturer/distributor. While we guarantee there will be no defects on the product itself, the display box may have limited creases/dents from the shipping process, and we do not consider these to be defects. We provide a three-layer secured packaging. Action Figures, Statues and/or Collectibles are thoroughly secured in an external box filled with bubble-wrap and handed over to our delivery partners. Usually, there’s no shipping fee charged on these orders despite its weight.  Action Figures and Statues may or may not ship in the original cardboard box our vendors shipped them in, but will have all original product packaging. All statues are opened to inspect for damages before shipping.

General Information

Cover art is subject to change by the publisher, without notice, and The Comic Book Store is not responsible for such changes and is not responsible to exchange or refund orders for such comics. In such a case, a disclaimer is present on the product page.

All of our comic books are brand new and in “Mint” condition. We do not directly sell used or second-hand books. You can buy or sell used or second-hand books, toys, statues, and anything related to comic or pop-culture through our completely free Marketplace.

We only allow up to 5 quantities of the same comic book. Since reselling these items without a proper license is a punishable offence, we’ve restricted the order quantity to a minimum. Please note, if you resell any product without a proper Resellers License issued by the governing authority, you open yourself to numerous lawsuits with severe implications and a hefty fine.

Yes, we do. We understand comics are an important aspect of any relationship and to honor that commitment, we will gift wrap your order without any additional cost! Just make sure to check the “Gift Wrap this order”  box during checkout. You can also personalize your gift with a  message!

Order Information

You can check the status of your order on our site at any point in time by clicking “Track Order” on your “My Account” page. Alternatively, for quick access, you can also find the status of your order here: https://thecomicbookstore.in/track/

If you are not entirely satisfied with your purchase, we’re here to help.

Please read the below policy carefully before submitting a return/refund request

Refunds & Returns Policy

RETURNS & REFUNDS ARE NOT PERMISSABLE FOR COMICS AND/OR GRAPHIC NOVELS. EXCEPTIONS CAN ONLY BE MADE IN CASE OF MANUFACTURER DEFECTS, PRINTING ERROR OR DAMAGE IN-TRANSIT. PHOTOGRAPHIC EVIDENCE FOR THE SAME MUST BE PROVIDED & SUBMITTED WITHIN 30 MINS OF RECEIVING THE PRODUCT HERE.

For all other items, you have 3 days to request a return for your order from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original outer packaging. However, if that is damaged, you may return in it a similar outer packaging. Please make sure to properly secure the contents inside before handing it over to the courier.

Your item needs to have the receipt or proof of purchase. If the invoice is torn or missing, a copy of it can be generated here.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@thecomicbookstore.in.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item or for something of the same value, send us an email at contact@thecomicbookstore.in and after receiving a confirmation, send your item to: 104/B, Ratan Heights, Opp Navjivan Society, Mumbai Central, Mumbai, MH, 400008, India.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

You may be asked to ship the order to its original destination.

If you have any questions on how to return your order, feel free to reach us at contact@thecomicbookstore.in.

Payment & Cancellation

We accept all methods of payments including Cash on Delivery, Google Pay, UPI, Paytm, all major credit and debit cards, Net Banking, NEFT/IMPS, and Cheques. For any offline payments, please write to contact@thecomicbookstore.in

You can cancel your order from your My Accounts page within 24 hours of placing the order. Orders once shipped cannot be canceled.

In that case, please send an email to contact@thecomicbookstore.in with your order id (found in order confirmation email), name, complete address, phone number along with an alternate contact number immediately. Please make sure you enter the correct details in the email. We reply to all mails within 24 hours.

Other Services

No. We do not buy used or second-hand comics but there are many legit buyers that will pay good money for your product. You can find them at our Marketplace. You will need to register as a seller to reach thousands of potential buyers at India’s 1st completely free marketplace for comic and pop-culture. We provide our sellers with doorstep pickup, COD and prepaid deliveries across India and 15 day payment disbursements along with many other benefits. Start here.

Certified Guaranty Company or CGC for short is the world’s largest and most trusted third-party grading service for comics, magazines, concert posters and related collectibles with more than 6 million collectibles certified since 2000. CGC employs a team of more than 20 professional graders. Multiple experts examine each collectible and assign a grade according to a well-established and internationally accepted standard.

Collectors and dealers trust the accuracy and integrity of CGC, which results in higher prices realized for CGC-certified collectibles. In fact, CGC graded the world’s most valuable comic book, an Action Comics #1 graded 9.0 that sold for ₹ 24,49,19,500 (24 crores 49 lacs 19 thousand and 500 rupees) after it was certified by CGC.

Marketplace FAQs

GENERAL

Sell on The Comic Book Store is a program that enables you to list and sell your products on The Comic Book Store without any initial cost or subscription charges.

Selling on The Comic Book Store is easy. First, you list the products that you want to sell on our marketplace. Customers see your product and makes a purchase. You will receive a notification to keep the product ready for pickup. Our delivery executive will arrive to your registered address the next working day. Make sure the order is safely secured in the proper packaging and with the correct details. Please stick the SHIPPING LABEL on the front of the package and hand it over to the pickup executive. The Comic Book Store will deposit the funds directly into your bank account after successful order completion.

You can sell items in the following categories:

  1. Comics & Graphic Novels (Used/Signed/CGC/COA)
  2. Magazines
  3. Statues
  4. Toys
  5. Collectibles
  6. Apparel
  7. Merchandise
  8. Accessories (Bags, Jewellery, Socks, Ties, Pins, etc.)
  9. Trading Cards & Board Games
  10. Prints (Fan Arts, Posters, Skins, Stickers, Paintings, etc.)
  11. Stationery
  12. Mobile Cases and Covers

Please make sure you mention the condition of the product in the description. Following are the acceptable product conditions:

  • Mint condition – As good as new
  • Near-mint condition – As good as new but has been out of the box
  • Great condition – Out of the box but hardly used
  • Good condition – Out of the box but maintained properly
  • Used – Used but still in good shape

Please note that certain categories are restricted and require prior approval before you can start selling.

Please click here to register to sell on The Comic Book Store

You will need the following information to register:

  1. For Individuals : Your contact details – email, address and phone number and a copy of Pan Card and Aadhar Card.
  2. For Businesses : Tax Registration Details (PAN and GST). GST Details are mandatory if you are listing taxable goods and need to be provided at the time of registration

You don’t need a website to start selling on our marketplace. Once you complete registration, you will have access to our Seller Central platform using which you can list your products for sale on The Comic Book Store.

No. At this time The Comic Book Store marketplace allows shipments only within India.

We will clearly indicate on our product pages that the product is sold by you. The Invoice / Shipping Label will also carry your name.

Fees and Charges

We charge you when you get an order. Listing on The Comic Book Store is free. We also provide our sellers with a country-wide reach and Cash on Delivery services. All you have to do is, pack the order! For all our services, we charge a small commission on every sale made. Refer to Pricing for more details.

No, there is no annual fee or subscription fee required to be paid for selling on The Comic Book Store.

You can stop selling at any time. Submit a request to cancel your account from the seller dashboard. Upon review, your account will be cancelled and all your dues cleared after deducting any arrears.

The Comic Book Store will disburse payments to your bank account once every 15 days (every 14 days in February). You will be eligible to get paid for the order 15 days after the order is confirmed as completed.

Managing your Account

You can use our Web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. The procedure and information required will vary depending on whether your products are already in the The Comic Book Store’s catalogue. Once you complete your registration for selling on The Comic Book Store, you will be guided on the steps needed to list your products.

Please note that currently it is mandatory to have ISBN/ bar codes to list on The Comic Book Store. If you are a manufacturer or do not have these, you can request for an exception by contacting seller support through your Seller Central account. Some product categories might require additional information to list your products.

You can view your orders and manage them through “Manage Orders” inside Seller Central (you will have access to seller.thecomicbookstore.in after your profile is approved for selling). Your orders will be fulfilled and shipped by The Comic Book Store.

Services

Yes. The Comic Book Store helps you protect against fraudulent orders placed on your products and payment fraud.

Yes. Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on The Comic Book Store. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Product Page, under “Sold by” and is one of the first things that customers see. In other marketplaces, we have observed that customers are more likely to purchase products from sellers with higher ratings, think Amazon. Your feedback rating is a key metric used by The Comic Book Store to measure your performance.

If you are not currently selling on The Comic Book Store and want to learn more, you can call us  and provide your details. We will respond to you after reviewing your information with next steps.

You can also contact seller support once you complete your registration through your Seller Central account.

Yes. If you are listing taxable goods, GST details are required to sell online. You need to provide GST number to The Comic Book Store at the time of registration. However, if you are selling only GST exempted categories (Books), then this may not be required. Note that if you start selling any taxable goods you need to register for GST as per GST laws and provide your GST number to The Comic Book Store.

However, if you’re selling second-hand/used items then you don’t require a GST number. It is still recommended to provide an original copy of the bill to the customer at the time of purchase.

We have 3rd party providers who are trained on The Comic Book Store’s imaging and cataloguing guidelines and can assist you in creating high impact listings. They also have preferential rates and offers for The Comic Book Store sellers. You can contact them anytime through your Seller Central account once you complete registration.

You can buy The Comic Book Store branded packaging material through your seller dashboard and select the appropriate packaging material according to your packaging requirements.

Close

Cart (0)

Cart is empty No products in the cart.